Guide • 9 min read

Customer Support AI: Reduce Tickets, Delight Customers

Automate first‑line support with accurate, on‑brand responses trained on your documentation and FAQs.

What Customer Support AI does

  • Resolves repetitive questions instantly, 24/7.
  • Surfaces relevant articles and step‑by‑step help.
  • Escalates complex tickets to human agents with context.
  • Protects sensitive data with answer guardrails.

Setup with BookmyLead AI

  1. Connect docs, FAQs, release notes, and tutorials.
  2. Enable Strict FAQ or Support mode for guardrails.
  3. Customize tone and link preferences.
  4. Enable live handoff for complex issues.

Support KPIs to monitor

  • Self‑serve resolution rate
  • First response time (target < 1s)
  • Deflection vs. escalation rate
  • CSAT for AI‑resolved conversations
Start for free →

Related: Chatbot trained on your data.