Customer Support AI: Reduce Tickets, Delight Customers
Automate first‑line support with accurate, on‑brand responses trained on your documentation and FAQs.
What Customer Support AI does
- Resolves repetitive questions instantly, 24/7.
- Surfaces relevant articles and step‑by‑step help.
- Says when it can’t answer, and takes contact details so your team can follow up with the conversation attached.
- Answers only from the content you give it, and says so when that doesn’t cover a question.
Setup with ChatDock
- Connect docs, FAQs, release notes, and tutorials.
- Choose Support or Information mode.
- Choose the tone, and whether answers show their sources.
- When it can’t answer, it offers to take the visitor’s details, so the issue reaches your team with the conversation attached.
What to measure
Count these yourself, and compare each month with the one before.
- Questions it answered from your content, against the ones it couldn’t
- Visitors who left their details when it couldn’t answer
- Tickets your team still gets on topics your content covers
- Customer satisfaction on conversations it handled alone
Related: Chatbot trained on your data.