Guide • 7 min read
24/7 AI Support: Always‑On Helpdesk for Your Website
Provide instant answers around the clock and capture the leads your team follows up with full context.
Benefits of 24/7 AI support
- Reduce wait times to near‑zero.
- Improve SLAs and customer satisfaction.
- Capture off‑hours leads and intent.
- Lower support costs without sacrificing quality.
Key configuration tips
- Enable guardrails to keep answers grounded in your docs.
- Set fallback behaviour: when a question is not covered by your content, the assistant records it with the visitor’s contact details for follow‑up.
- Use triggers on Pricing, Docs, and exit‑intent pages.
- Monitor KPIs: TTFT, resolution rate, and escalation %.